Formula Call Center is a fundamentally unique approach to call center services. Rather than a pool of employees, you lease a seat with a dedicated call center employee. This adds unparalled transparency and accountability to the call center experience. You can interview and select that employee, and even offer training to ensure that your business message is clear and on point.
A Formula Call Center Team Leader will manage the staff in our office to help keep track of attendance, metrics, and KPI’s. An overall Operations Manager will also be assigned to help manage your account to ensure that maximum productivity is always met in order to grow your business. We make utilizing a call center simple and easy. You select a seat lease plan that meets your needs, and you don’t pay extra for services you don’t require. You will find the range of plans to be very economical due to the Phillipines cost of living.
In turn, your seat lease allows Formula Call Center to attract and retain higher quality employees. We feel that acquiring good employees and
providing benefits and pay unique to the industry will yield better results for you, our client.
The links below provide in-depth information regarding each seat lease opportunity. The Formula Call Center staff will work full-time on average 168 hours a month, 5 days a week on an agreed schedule. They can work any holiday schedule, which is pre- determined at the beginning of an agreement.
How We Are Able to Make This Work
The key advantages we have at Formula Call Center are that we own our own buildings and we are located in an area of Manila with a lower overall costs. Typically the prices in central business district of Metro Manila make it difficult for employees to afford to live there, requiring lengthy daily commutes. By operating in the Taguig area, along the border with Pasig, we find many of our employees move closer to our call center. This allows us to work a seamless schedule providing services that match your time zone or business cycle.
The buildings features business, recreational and food service areas. The offices include both private rooms and large open spaces, training rooms, relaxtion/sleeping quarters and an employee restaurant.
The commitment of Formula Call Center is to put our clients first by attracting and retaining the highest quality and effective employees possible. Our formula basically allows you operate a business segment through the Philippines, and we take care of all applicable legal, pay, healthcare and tax issues. All for a simple, set cost of a seat lease. Formula Call Center Philippines keeps all client data confidential. Contact Formula Call Center to begin receiving unparalleled call center services.
Information Technology (IT):
Mobile Application Development
Tech Support Engineer
Real Estate Support
Live Chat Support
Upsell & Cross-sell
Data Cleansing & Validation
Call Center Services
Search Engine Optimization (SEO)
Search Engine Marketing (SEM)
Social Media Marketing
Media Planning and Buying
Knowledge Process Outsourcing (KPO)
Business Process Analysis
Human Resources (HR)
Medical Record Ordering
Updating MDL with Client Data
SSDI Following Up on Hot Leads